Private policy

Duchesne et Fils ltée is committed to ensuring the protection and confidentiality of the personal information you provide or that we collect when you visit our website or interact with us. In this regard, this privacy policy (hereinafter referred to as the "Policy") aims to inform you about the personal information we collect as well as how these same pieces of information are safeguarded, processed, used, shared, and communicated by us.

The Policy is designed to comply with applicable laws regarding the protection of personal information.

COLLECTION OF PERSONAL INFORMATION

When you visit our website, we may collect and use the following categories of personal information:

  • Identification: your first name, last name, email address, phone number, and postal address in forms, your username and password to access the Client Portal.
  • Interactions: when you communicate with us via email, visit our Client Portal, access the claims platform, access the warranty platform, or if you submit your resume when applying for an internship or job with us, we record your interaction and, if applicable, any attachments.
  • Use of our website: when you browse our website, we may collect certain personal information through your browser's cookies, which may include your IP address, language preference, date and time of your visits, and the pages viewed. (See Terms and Conditions of Use).

FORMS AND INTERACTIVITY

Your personal information is collected through digital forms, namely:

  • Claim form
  • Warranty form
  • Application form

Additionally, you must provide certain information to access your client portal.

USE OF PERSONAL INFORMATION

The personal information we collect is only used for the purposes stated at the time of collection, such as when you browse or disclose your information on our website. We primarily use your personal information to:

  • Communicate with you and keep you informed, such as updating our internal records, responding to questions, comments, or information requests, etc.
  • Personalize or enhance your experience on our website.
  • Improve our products and services.
  • Process claims requests.
  • Process warranty requests or transfers.
  • Process job applications, internship requests, and resumes, if applicable.
  • Periodically send promotional emails about new products, special offers, or other information we think may be of interest to you if you have provided your consent when providing us with your email address.
  • We may also use your information to contact you for market research purposes.
  • Any other use permitted or required by applicable laws.

You can withdraw your consent, in whole or in part, at any time.

PRINCIPLE OF TRANSPARENCY

The implementation of the transparency principle is essential to protecting your privacy. Duchesne et Fils ltée is committed to informing you before collecting your personal information about how it will be used and shared, allowing you to exercise control over it.

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, or as permitted or required by law.

COMMUNICATION

Duchesne et Fils ltée is committed to not disclosing personal information for purposes other than those for which it was collected, unless you consent or the law permits or requires it.

Duchesne et Fils ltée may sometimes engage third parties to process personal information for the aforementioned purposes. To ensure quality and efficient service for our clients, some third parties may be located outside of Quebec or may host data outside of Quebec. In such cases, various protective measures are in place, which may include a strict non-disclosure agreement, the existence of security audit reports, limiting shared information to the absolute minimum, implementing additional technological security measures, and conducting a Privacy Impact Assessment (PIA) as needed.

Please refer to the privacy policy of this application for more details regarding the management of personal information.

SECURITY

Duchesne et Fils ltée places great importance on ensuring the confidentiality and protection of the personal information it holds. To prevent unauthorized access or disclosure, we implement recognized physical, organizational, contractual, and technological security measures based on industry best practices to safeguard and secure the information collected online.

Additionally, all employees, consultants, and service providers who may handle your personal information must also adhere to best security practices.

However, there is always a level of risk involved when using the Internet to transmit personal information.

DISCLAIMER

Duchesne et Fils ltée assumes no responsibility for the accuracy of the information you provide on our website. Subject to applicable laws, you may review the personal information held by us and request appropriate corrections to be made.

Our site may contain links to other sites of interest. However, once you have used these links to leave our site, you should note that we have no control over those other sites. Therefore, we cannot be held responsible for the protection and privacy of any information you provide while visiting such sites, which are not governed by this privacy statement. You should exercise caution and review the privacy statement applicable to the respective sites.

REQUEST FOR CORRECTION OF YOUR PERSONAL INFORMATIONREQUEST FOR CORRECTION OF YOUR PERSONAL INFORMATION

If you believe that the information we hold about you is incorrect or incomplete, please write to us or send us an email as soon as possible, at the address below. We will promptly correct any information deemed incorrect.

Any request for correction must be in writing, made by a person who can verify their identity, and will receive a response within thirty (30) days of its receipt by Duchesne et Fils ltée. If we are unable to respond within this timeframe, we will notify you.

You can use the forms available on the website of the Access to Information Commission to submit your request: For citizens | Access to Information Commission of Quebec (gouv.qc.ca)

Send your requests and questions related to the correction of your personal information to the following email address:

By mail: 871, Duchesne Boulevard, Yamachiche (Quebec) G0X 3L0
By email: infovieprivee@duchesne.ca

RIGHT TO OBJECT AND WITHDRAWAL

Duchesne et Fils ltée is committed to providing you with the right to object to and withdraw your personal information.

  • You have the option to refuse the use of your personal information for certain purposes mentioned at the time of collection.
  • You have the option to request that your personal information no longer be included, for example, in a mailing list, either by writing to us or by using the available functions to unsubscribe (Opt-out).

Contact us at: infovieprivee@duchesne.ca

REQUESTS FOR ACCESS TO YOUR PERSONAL INFORMATION, LODGING A COMPLAINT, OR QUESTIONS

For any request for access to your personal information, lodging a complaint, or for any questions related to this Policy or your personal information, please contact our Data Protection Officer at the following email address: infovieprivee@duchesne.ca

EFFECTIVE DATE AND UPDATES

This policy is effective as of September 22, 2023. Duchesne et Fils ltée reserves the right to modify this Policy at any time and communicate updates on its website.

Privacy protection legislation is constantly evolving, and therefore, this Policy may be subject to changes by Duchesne et Fils ltée, at its sole discretion and without notice or liability to any affected individual or any other person. The collection, use, and disclosure of personal information of an affected individual by Duchesne et Fils ltée will be governed by the version of the Policy in effect at that time.