{"id":24493,"date":"2019-04-29T08:52:27","date_gmt":"2019-04-29T12:52:27","guid":{"rendered":"https:\/\/www.duchesne.ca\/en\/?page_id=24493"},"modified":"2026-02-20T15:28:25","modified_gmt":"2026-02-20T20:28:25","slug":"customer-support-portal","status":"publish","type":"page","link":"https:\/\/www.duchesne.ca\/en\/customer-support-portal\/","title":{"rendered":"Support"},"content":{"rendered":"<div class=\"wpb-content-wrapper\">[vc_row inner_container=\"true\" padding_top=\"0px\" padding_bottom=\"0px\" bg_video=\"\" class=\"\" style=\"\"][vc_column fade_animation_offset=\"45px\" width=\"1\/1\"]<h1>Support<\/h1>\n<hr  class=\"x-hr\" >[\/vc_column][\/vc_row][vc_row inner_container=\"true\" padding_top=\"0px\" padding_bottom=\"0px\" bg_video=\"\" class=\"\" style=\"\"][vc_column fade_animation_offset=\"45px\" width=\"1\/4\"][vc_raw_html]JTNDYSUyMGhyZWYlM0QlMjJodHRwcyUzQSUyRiUyRnd3dy5kdWNoZXNuZS5jYSUyRmVuJTJGc3VwcG9ydCUyRmNsYWltJTJGJTIyJTNFJTBBJTIwJTIwJTNDYnV0dG9uJTIwdHlwZSUzRCUyMmJ1dHRvbiUyMiUyMGNsYXNzJTNEJTIyZHVjaGVzbmUtYnRuJTIyJTNFJTBBJTIwJTIwJTIwJTIwJTNDc3BhbiUyMGNsYXNzJTNEJTIyaGF1dCUyMiUzRVN1Ym1pdCUzQyUyRnNwYW4lM0UlM0NiciUzRSUwQSUyMCUyMCUyMCUyMCUzQ3NwYW4lMjBjbGFzcyUzRCUyMmJhcyUyMiUzRWElMjBjbGFpbSUyMHJlcXVlc3QlM0MlMkZzcGFuJTNFJTBBJTIwJTIwJTNDJTJGYnV0dG9uJTNFJTBBJTNDJTJGYSUzRQ==[\/vc_raw_html]<hr  class=\"x-gap\" style=\"margin: 1.313em 0 0 0;\">[vc_raw_html]JTNDYSUyMGhyZWYlM0QlMjJodHRwcyUzQSUyRiUyRndhcnJhbnR5LmR1Y2hlc25lLmNhJTJGcmVnaXN0ZXIlMjIlMjB0YXJnZXQlM0QlMjJfYmxhbmslMjIlM0UlMEElMjAlMjAlM0NidXR0b24lMjB0eXBlJTNEJTIyYnV0dG9uJTIyJTIwY2xhc3MlM0QlMjJkdWNoZXNuZS1idG4lMjIlM0UlMEElMjAlMjAlMjAlMjAlM0NzcGFuJTIwY2xhc3MlM0QlMjJoYXV0JTIyJTNFUmVnaXN0ZXIlM0MlMkZzcGFuJTNFJTNDYnIlM0UlMEElMjAlMjAlMjAlMjAlM0NzcGFuJTIwY2xhc3MlM0QlMjJiYXMlMjIlM0V3YXJyYW50eSUzQyUyRnNwYW4lM0UlMEElMjAlMjAlM0MlMkZidXR0b24lM0UlMEElM0MlMkZhJTNF[\/vc_raw_html]<hr  class=\"x-gap\" style=\"margin: 1.313em 0 0 0;\">[vc_raw_html]JTNDYSUyMGhyZWYlM0QlMjJodHRwcyUzQSUyRiUyRndhcnJhbnR5LmR1Y2hlc25lLmNhJTJGdHJhbnNmZXJ0JTIyJTIwdGFyZ2V0JTNEJTIyX2JsYW5rJTIyJTNFJTBBJTIwJTIwJTNDYnV0dG9uJTIwdHlwZSUzRCUyMmJ1dHRvbiUyMiUyMGNsYXNzJTNEJTIyZHVjaGVzbmUtYnRuJTIyJTNFJTBBJTIwJTIwJTIwJTIwJTNDc3BhbiUyMGNsYXNzJTNEJTIyaGF1dCUyMiUzRVRyYW5zZmVyJTNDJTJGc3BhbiUzRSUzQ2JyJTNFJTBBJTIwJTIwJTIwJTIwJTNDc3BhbiUyMGNsYXNzJTNEJTIyYmFzJTIyJTNFd2FycmFudHklM0MlMkZzcGFuJTNFJTBBJTIwJTIwJTNDJTJGYnV0dG9uJTNFJTBBJTNDJTJGYSUzRQ==[\/vc_raw_html][\/vc_column][vc_column fade_animation_offset=\"45px\" width=\"3\/4\"]<img decoding=\"async\"  class=\"x-img\"  src=\"https:\/\/www.duchesne.ca\/wp-content\/uploads\/2019\/04\/pagesoutien_rogne-e1554843975186.jpg\" >[\/vc_column][\/vc_row][vc_row inner_container=\"true\" padding_top=\"0px\" padding_bottom=\"0px\" bg_video=\"\" class=\"\" style=\"\"][vc_column fade_animation_offset=\"45px\" width=\"3\/4\"]<p>Welcome to our CUSTOMER SUPPORT PORTAL. You will find all the relevant information on how to submit \u00a0a claim, to register the warranty for your new siding if applicable, and also for the warranty transfer if a new owner has acquired your property. \u00a0All the necessary step by step tools to submit your claim are available. We prioritize questions from consumers via email at: <a href=\"mailto:customerservice@duchesne.ca\">customerservice@duchesne.ca<\/a>. We also recommend that you first check out the \"Frequently Asked Questions\" (FAQ) below.<\/p>\n<h4>Documentation<\/h4>\n<div  class=\"x-accordion\" ><div  class=\"x-accordion-group\" ><div class=\"x-accordion-heading\"><a id=\"tab-69e753c18ed19\" class=\"x-accordion-toggle collapsed\" role=\"tab\" data-x-toggle=\"collapse-b\" data-x-toggleable=\"69e753c18ed19\" aria-selected=\"false\" aria-expanded=\"false\" aria-controls=\"panel-69e753c18ed19\"><i class='x-framework-icon x-shortcode-accordion-icon' data-x-icon-s='&#x2b;' aria-hidden=true><\/i><span>Claim<\/span><\/a><\/div><div id=\"panel-69e753c18ed19\" class=\"x-accordion-body x-collapsed\" role=\"tabpanel\" data-x-toggle-collapse=\"1\" data-x-toggleable=\"69e753c18ed19\" aria-hidden=\"true\" aria-labelledby=\"tab-69e753c18ed19\"><div class=\"x-accordion-inner\"><a style=\"text-decoration: underline;\" href=\"https:\/\/www.duchesne.ca\/wp-content\/uploads\/2022\/07\/claimpolicy.pdf\" target=\"_blank\" rel=\"noopener noreferrer\">Claim policy<\/a><\/p>\n<p><a style=\"text-decoration: underline;\" href=\"https:\/\/www.duchesne.ca\/wp-content\/uploads\/2019\/04\/en_liste_verification.pdf\" target=\"_blank\" rel=\"noopener noreferrer\">Checklist before submitting a claim<\/a><\/p>\n<p><a style=\"text-decoration: underline;\" href=\"https:\/\/warranty.duchesne.ca\/documents\/EN_Procedure_Photos_Ext.pdf\" target=\"_blank\" rel=\"noopener noreferrer\">Procedure for taking pictures of the outside of the building<\/a><\/div><\/div><\/div><div  class=\"x-accordion-group\" ><div class=\"x-accordion-heading\"><a id=\"tab-69e753c18ed32\" class=\"x-accordion-toggle collapsed\" role=\"tab\" data-x-toggle=\"collapse-b\" data-x-toggleable=\"69e753c18ed32\" aria-selected=\"false\" aria-expanded=\"false\" aria-controls=\"panel-69e753c18ed32\"><i class='x-framework-icon x-shortcode-accordion-icon' data-x-icon-s='&#x2b;' aria-hidden=true><\/i><span>Steel<\/span><\/a><\/div><div id=\"panel-69e753c18ed32\" 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